Consumer Protection Call Center Associate

Do you have extraordinary customer service skills and a willingness to assist the public? The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) wants you to join our team as a Consumer Protection Call Center Associate!

DATCP works hard to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean environment; and strong agriculture and commerce - and you can become a part of it! We are located in the Prairie Oaks State Office Building situated on Madison’s southeast side and nestled atop a beautifully wooded and scenic hilltop landscape. Due to the COVID-19 pandemic, this position is currently expected to work from home for a majority of the time (a computer, and other required resources to do the work, will be provided by DATCP). However, the position will go back to working in the office when it's deemed appropriate to do so.

The State of Wisconsin benefits package includes 3.5 weeks of leave time to start, 9 paid holidays, accrued sick leave, multiple insurance options and an exceptional retirement plan!

To learn more about the opportunities available working for the State of Wisconsin, click here.

For general information about positions with Wisconsin State Government, including frequently asked questions, click here.

Position Summary:  

As a Consumer Protection Call Center Associate, you will utilize considerable judgement and independently provide information to the public, including counseling customers, business people, media representatives, and government/legislative contacts regarding consumer protection rules and laws enforced by the Bureau, as well as the regulatory purviews of other local, state, and federal agencies. This position's direction and guidance often results in self-help consumer protection, which averts the need for costly involvement of mediation staff, investigation staff, or program specific staff. This position is also required to provide program support including filing, record keeping, data entry, word processing, and other projects.

For a full position description, please click here.

Special Notes:  

This position may reclass to the Senior level, at which time the rate of pay would be no less than $17.80 per hour.

A criminal background check will be performed on the selected applicant prior to an offer of employment.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DATCP sponsorship) at the time of application.

Qualifications:  

Minimally qualified candidates will have each of the following:

Experience working in a call center or as a customer service representative, such as receiving incoming calls, correspondence and visits from customers resolving issues, providing information to internal and external stakeholders, answering general questions, etc.

Experience providing administrative program support, such as filing, record keeping and maintenance, data entry, scanning, copying, etc.

Experience using Microsoft Office software or similar, such as generating word documents, creating and manipulating spreadsheets, utilizing web based email correspondence, utilizing customer service databases, etc.

Highly qualified candidates will have one or more of the following:

Experience with conflict resolution, such as acting as a program liaison, receiving consumer complaints/concerns, de-escalating difficult calls or emails, etc.