Occupancy & Leasing Specialist
Under the supervision of the Senior Asset Manager, the Occupancy & Leasing Specialist/Asset Manager assists with daily operations of affordable housing including, but not limited to: marketing, leasing, resident retention, resident receivables, implementation of site-based regulatory requirements, and reporting activities. The incumbent also addresses leasing and occupancy issues. The property may be a public housing development or private market units.
All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.
The Occupancy & Leasing Specialist/Asset Manager is a non-supervisory classification. In the absence of the Senior Asset Manager, the Occupancy & Leasing Specialist/Asset Manager may supervise property-level staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
· Maintains positive resident relations by providing excellent customer service.
· Consults with the Senior Asset Manager regarding the development of the strategic business plan and budget for assigned properties.
· Manages daily operations of the development including, but not limited to: marketing, leasing and resident retention, resident receivables, implementation of site-based regulatory requirements, and reporting activities.
· Manages the leasing and certification process to ensure compliance with the HUD/KCDC leasing requirements.
· Ensures the compliance with HUD/Tennessee/KCDC requirements related to housing operations, including reporting requirements.
· Maintains clear and consistent communications with the Administrative Assistant and maintenance staff regarding the day-to-day property management and occupancy issues.
· Communicates with the Senior Asset Manager regarding status of projects and problems that need assistance with resolving.
· Interfaces with other KCDC administrative units as necessary.
· Meets and confers with the Senior Asset Manager, members of community and civic groups, professional associations, and residents regarding housing programs and community issues and other concerns as deemed appropriate.
· Prepares regular and special reports for the Senior Asset Manager, Executive Team, and other reports, as required.
· Monitors the progress of cleaning and maintenance work for compliance with established standards. Conducts inspections of apartments and grounds and identifies maintenance and repair needs.
· Maintains records of potential and existing apartment vacancies.
· Coordinates with the Administrative Assistant in taking housing applications, maintaining a site-based waiting list, and maintaining resident files and records.
· Monitors resident rent payments and other charges.
· Prepares notices, letters, memos, and other correspondence to residents.
· Processes documents and correspondence related to annual re-examinations and certification and the determination of rent changes between re-examination periods.
· Conducts resident orientation and explains obligations, policies, and procedures.
· Visits and counsels residents who are not complying with lease terms.
· Refers residents to community social service agencies and guides them to resources to help with self-sufficiency goals as appropriate.
· Receives, investigates, and resolves, or escalates, resident complaints.
· Reports incidents, as necessary, to law enforcement and the Senior Asset Manager.
· Provides guidance to staff and assists Senior Asset Manager in evaluating property staff.
· Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
· Knowledge of management principles, methods, and practices and their application to property management and asset management.
· Knowledge of policies and procedures, federal and state laws and regulations related to property management, and asset management.
· Ability to read and understand contracts, laws, and regulations related to property management and asset management.
· Knowledge of human behavior and social interaction as they relate to resident issues.
· Knowledge of REAC standards and the methods, techniques, and practices of building maintenance and repair.
· Knowledge of hazards and safety precautions including Tennessee Occupational Safety and Health (TOSHA) guidelines.
· Knowledge of how to conduct unit and common area inspections in accordance with HUD requirements.
· Skill in utilizing spreadsheet, word processing, presentation, and information management software. Proficiency in use of property management software.
· Ability to implement and manage an assigned property in accordance with asset management principles.
· Ability to assign, coordinate, supervise and evaluate the work of subordinate personnel.
· Ability to establish and maintain effective working relationships with superiors, subordinate employees, representatives of social agencies and civic groups, law enforcement officials, residents, and the general public.
· Ability to prepare clear and accurate reports.
Ability to speak Spanish a plus.