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Occupancy & Leasing Specialist

Under the supervision of the Senior Asset Manager, the Occupancy & Leasing Specialist/Asset Manager assists with daily operations of affordable housing including, but not limited to: marketing, leasing, resident retention, resident receivables, implementation of site-based regulatory requirements, and reporting activities. The incumbent also addresses leasing and occupancy issues. The property may be a public housing development or private market units.
All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.
The Occupancy & Leasing Specialist/Asset Manager is a non-supervisory classification. In the absence of the Senior Asset Manager, the Occupancy & Leasing Specialist/Asset Manager may supervise property-level staff.
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
·        Maintains positive resident relations by providing excellent customer service.
·        Consults with the Senior Asset Manager regarding the development of the strategic business plan and budget for assigned properties.
·        Manages daily operations of the development including, but not limited to: marketing, leasing and resident retention, resident receivables, implementation of site-based regulatory requirements, and reporting activities.
·        Manages the leasing and certification process to ensure compliance with the HUD/KCDC leasing requirements.
·        Ensures the compliance with HUD/Tennessee/KCDC requirements related to housing operations, including reporting requirements.
·        Maintains clear and consistent communications with the Administrative Assistant and maintenance staff regarding the day-to-day property management and occupancy issues.
·        Communicates with the Senior Asset Manager regarding status of projects and problems that need assistance with resolving.
·        Interfaces with other KCDC administrative units as necessary.
·        Meets and confers with the Senior Asset Manager, members of community and civic groups, professional associations, and residents regarding housing programs and community issues and other concerns as deemed appropriate.
·        Prepares regular and special reports for the Senior Asset Manager, Executive Team, and other reports, as required.
·        Monitors the progress of cleaning and maintenance work for compliance with established standards. Conducts inspections of apartments and grounds and identifies maintenance and repair needs.
·        Maintains records of potential and existing apartment vacancies.
·        Coordinates with the Administrative Assistant in taking housing applications, maintaining a site-based waiting list, and maintaining resident files and records.
·        Monitors resident rent payments and other charges.
·        Prepares notices, letters, memos, and other correspondence to residents.
·        Processes documents and correspondence related to annual re-examinations and certification and the determination of rent changes between re-examination periods.
·        Conducts resident orientation and explains obligations, policies, and procedures.
·        Visits and counsels residents who are not complying with lease terms.
·        Refers residents to community social service agencies and guides them to resources to help with self-sufficiency goals as appropriate.
·        Receives, investigates, and resolves, or escalates, resident complaints.
·        Reports incidents, as necessary, to law enforcement and the Senior Asset Manager.
·        Provides guidance to staff and assists Senior Asset Manager in evaluating property staff.
·        Performs other duties as assigned.
·        Knowledge of management principles, methods, and practices and their application to property management and asset management.
·        Knowledge of policies and procedures, federal and state laws and regulations related to property management, and asset management.
·        Ability to read and understand contracts, laws, and regulations related to property management and asset management.
·        Knowledge of human behavior and social interaction as they relate to resident issues.
·        Knowledge of REAC standards and the methods, techniques, and practices of building maintenance and repair.
·        Knowledge of hazards and safety precautions including Tennessee Occupational Safety and Health (TOSHA) guidelines.
·        Knowledge of how to conduct unit and common area inspections in accordance with HUD requirements.
·        Skill in utilizing spreadsheet, word processing, presentation, and information management software. Proficiency in use of property management software. 
·        Ability to implement and manage an assigned property in accordance with asset management principles.
·        Ability to assign, coordinate, supervise and evaluate the work of subordinate personnel.
·        Ability to establish and maintain effective working relationships with superiors, subordinate employees, representatives of social agencies and civic groups, law enforcement officials, residents, and the general public.
·        Ability to prepare clear and accurate reports. 

Ability to speak Spanish a plus.