Hope Lodge Coordinator
Save lives. Fulfill yours.
At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to save lives, celebrate lives, and lead the fight for a world without cancer. We achieve our mission by drawing on our core values of integrity, compassion, courage, determination, and diversity. It is a calling. And the people who answer it are fulfilled.
Oversee the operation and activities of the Hope Lodge a residential hospitality house for adult cancer patients and caregivers, ensuring that the Hope Lodge mission and guiding principles are met. Provides assistance and support to guests, volunteers, and other visitors as appropriate. Ensures a safe, supportive, “home away from home” environment at all times during shifts.
The schedule for this role is Saturday and Sunday, rotating shifts Expectation is three weekends on, with one weekend off per month. There is also an expectation of working one holiday a year.
• Maintains the safety and comfort of guests, volunteers, and other visitors as a primary focus.
• Provides assistance and support as needed to ensure a safe, supportive environment is maintained and that issues are addressed immediately and effectively.
• Remains available to guests and volunteers at all times to ensure the highest quality of service is provided.
• Conducts regular security walkthroughs throughout shift to ensure lodge safety.
• Completes guest admissions, orientations and check-outs as needed.
• Oversees volunteers scheduled during shift.
• Orients volunteers and volunteer groups for meals and entertainment as scheduled.
• Signs in and orients any applicable vendors as appropriate.
• Performs room checks and prepares guest rooms for incoming guests.
• Maintains awareness of all Hope Lodge guests and visitors.
• Attends Hope Lodge staff meetings.
• Complete required American Cancer Society trainings and compliance courses in a timely manner.
• Maintains collaborative, work relationship with ACS staff and community volunteers.
• Provides guest room cleaning and other common area cleaning as needed.
• Works on staff laundry as assigned which may include washing, drying, folding and putting sheets and linens away and/or preparing rooms for incoming guests.
• Reviews current lodge information from individual who had been at the lodge via both a conversation at the start of shift and appropriate staff and maintenance logs.
• Documents pertinent information into appropriate staff and maintenance logs and shares the information with incoming staff at the end of shift.
• Undertakes other duties as assigned