Program Specialist, Technology Services

This position will be responsible for providing a wide range of clerical and technology-related support, including project research, for the Technology Services division.

Duties and Responsibilities:

• Provides clerical support for the Technology Services Manager and division staff, including answering incoming phone calls; receiving, sorting, and processing mail; ordering department supplies; maintaining calendars; and scheduling and setting-up for meetings

• Types, proofreads, and edits a variety of documents, memos, reports, and general correspondence

• Assists with technology research for projects, including software licensing; legal and regulatory technology impacts; vendor technology demonstrations; and new technology trends, including 5G deployment, Smart City initiatives, and municipal broadband

• Identifies, reviews, and applies for private, regional, state, and federal technology grants

• Researches, develops, and submits applications and surveys for various technology programs and opportunities

• Assists with planning and coordinating events, including coordinating and securing location sites; purchasing supplies; preparing event materials; and setting up for events

• Coordinates travel and training for division staff

• Tracks information for telecom billing and accounting system; tracks and updates asset inventory

• Coordinates with internal and external resources for development and delivery of citywide staff software and technology-related trainings, including Microsoft Office suite, agenda management system, electronic document management system, VoIP phone system, and enterprise resource planning (ERP) system

• Creates requisitions and purchase orders; tracks payments; processes and codes invoices; prepares credit card statements

• Prepares, routes, renews, and tracks contracts, insurance, and request for proposals

• Assists the division with annual budget preparation, including reviewing, tracking, and compiling information for the division budget

• Coordinates staff and resources to test, troubleshoot, address, and document mission critical applications/systems for emergency or disasters

Education and Experience:

• High school diploma or GED equivalent

• Associate's degree in Computer Science, Political Science, or related field is highly desirable

• One year of experience in clerical support in a fast-paced environment

• Experience working in the technology sector or performing technology-related research in a fast-paced environment is highly desirable

• Knowledge of key technology concepts and principles is highly desirable

• Possession of a valid Class C California driver's license may be required

• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered

• Strong attention to detail and the ability to produce work that is both accurate and complete

• Strong computer skills and proficiency in Microsoft Outlook, Word, PowerPoint, Excel, and social media

• Ability to quickly learn new software applications

• Knowledge of GIS and/or application and web development practices

• Strong analytical skills and the ability to research and provide sound recommendations

• Strong communication skills and the ability to communicate clearly and concisely both verbally and in writing, including creation of PowerPoint presentations.

• Strong interpersonal skills and the ability to establish and maintain effective working relationships, both internally and externally

• Strong customer service skills and the ability to handle conflicts and complaints

• Strong organizational skills and the ability to effectively prioritize daily workload, coordinate multiple projects simultaneously, be flexible to changing priorities, and meet time-sensitive deadlines

• Ability to set up and maintain effective tracking and filing systems for department records

• Ability to maintain confidential data and integrity of communications

• Self-motivated and the ability to work both independently and as part of a cohesive work team

• Ability to lift, drag, and push files, paper, and documents weighing up to 25 pounds is required

• Ability to work evenings and/or weekends on occasion as well as be available during activation of the City's Emergency Operations Center

Additional Information:

An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.

All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.

Compensation includes enrollment in California Public Employees' Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at step 1 of the salary range unless otherwise authorized by the City Manager.

For more information please visit www.santa-clarita.com.

The City of Santa Clarita is an Equal Opportunity Employer.