Network Ops & Sec Ctr Spec-Adv-071019-177405
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF FINANCE AND ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, RUTHERFORD COUNTY
This position supports Customer Care.
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Summary: Under general supervision, assists customers with network, computer software, hardware, account administration and specific products or services as required.
Distinguishing Features: This is the advanced/leading level classification in the Network Operations & Security Center Specialist series. An employee in this classification is assigned to resolve advanced level issues or leads other staff in determining the resolution for more complicated issues. Acts as a liaison between customers and internal support staff to troubleshoot and resolve voice and data networks, servers, and specific products or services issues. This class differs from the Network Operations & Security Center Specialist – Intermediate in that an incumbent of the later provides support by troubleshooting basic level issues on networks, servers, voice and data networks, and specific products or services as required.
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and three years of experience performing server maintenance and network troubleshooting in a multi-platform environment.
Substitution of Experience for Education: Qualifying full-time experience in the following area may substitute for the required education on a year-for-year basis to a maximum of four years: performing server maintenance and network troubleshooting in a multi-platform environment; there being no substitution for the required specialized experience.
Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in management information systems, computer and information systems, computer servicing technologies, or other related field from an accredited college or university may substitute for the required bachelor's degree.
Necessary Special Qualifications: Applicants for this class must:
- Complete a criminal history disclosure form in a manner approved by the appointing authority.
- Agree to release all records involving their criminal history to the appointing authority.
- Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.