Field Leader

The incumbent performs Field Leader activities providing guidance and instruction to Field Representatives (FRs) within an assigned program area. A Field Leader assists in conducting group-training sessions, (both initial and replacement), for Field Representatives using verbatim training guides, instructing them in interviewing procedures. The incumbent performs systematic, initial and special needs observations. The incumbent will be responsible for communicating with respondents, supervisors, and other persons as appropriate. The incumbent reads survey materials and conducts door-to-door surveys as well as conducts re-interviews as a quality control measure. The incumbent converts non-interview (including refusals) by both telephone and personal visit, using skilled interviewing and probing techniques to obtain required data. The Field Leader, with supervisory approval, will reassign cases as needed within the team. On a continuing basis, the incumbent provides direct on-the-spot advice and guidance to the field staff. The Field Leader also provides assistance with both general and specific problems (including on-the-job training) and serves as a troubleshooter.

The incumbent may occasionally be required to lift boxes of survey materials or laptops weighing up to 30 pounds.