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Program Specialist 2-Student Administrative Support Services

This position is responsible to manage all aspects of the Ford Direct Loan program, review files and award aid as part of operation of the Financial Aid Office which is part of the larger Student Administrative Support Services area. In addition, this position serves as the School Certifying Official (SCO) for the Veteran's Affairs (VA) Benefit Program and administers and coordinates all aspects of this program.

This position reports to the Director of Financial Aid and works closely with members of the Financial Aid Office, Admissions/Registration, the Business Office, and the BBCC Foundation. 

BBCC is a small rural community college located in the sunny, central part of Washington State, and is accredited by the Northwest Commission on Colleges and Universities. Big Bend Community College serves over 4,000 students annually, with an annualized FTE of approximately 2,000, in a 4,600-square-mile service district including 15 communities in Grant and Adams counties and the Odessa School District in Lincoln County with on-site, online instruction, and interactive classrooms. 
Big Bend Community College strives for excellence in teaching and learning. We are a student-centered and innovative college that is committed to fostering a community that supports and recognizes the value of diversity; 42% of our student-body is Hispanic. Recognized as a Leader College by Achieving the Dream, Big Bend is a designated Hispanic Serving Institution (HSI). Our student body consists of 75% first-generation college students and 71% of our students receive some form of financial assistance.
Our college seeks candidates who have a deep commitment to and understanding of the rewards and challenges of working with students. We particularly welcome those who will be active participants in our small but thriving college community.
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification. 
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973. Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; 509-793-2010 or via email at

This position closes at 12:00pm on April 18, 2019.
Essential Job Duties
Responsibilities will include but not be limited to the following:
  • Understand and apply knowledge of federal and state financial aid regulations as well as BBCC financial aid policies and procedures. Independently exercise professional judgment concerning individual student circumstances to analyze, calculate aid eligibility, and award financial aid.
  • Manage all aspects of the Ford Direct Loan program including awarding and adjusting loans, using the US Department of Education's Common Origination and Disbursement System (COD) for loan processing and troubleshooting and completing monthly and year-end loan reconciliation.
  • Serve as the School Certifying Official (SCO) for the Veteran's Affairs (VA) Benefit Program. Administer all aspects of this program including, but not limited to, disseminating information, checking eligibility, reviewing satisfactory academic progress, certifying courses, and reconciling funds. Ensure that the college complies with the Executive Order of the Principles of Excellence for veterans.
  • Support the BBCC Foundation scholarship program to include posting awards on the Financial Aid Management (FAM) system, adjusting financial awards as necessary and billing the foundation for awarded scholarships.
  • Import all Free Application for Federal Student Aid (FAFSA), Washington Application for State Financial Aid (WASFA), and loan data files into college and federal computer systems.
  • Provide information in person, over the phone and via email about general admissions/registration processes, financial aid programs offered, FAFSA and WASFA processes and completion, and eligibility requirements and responsibilities associated with the acceptance of aid.
  • Remain up-to-date of changes in state and federal financial aid regulations relating to job responsibilities.
  • Help students with setup and understanding of the BankMobile Vibe program. Review reports and works with the Business office to resolve any issues related to the BankMobile process.
  • Run and update queries to obtain data from college, state, and federal student database systems. This may include Data Express, EDExpress, or PeopleSoft reporting.
  • Prepare documents for the Financial Aid Management (FAM) portal, BBCC Financial Aid website, and BBCC Veteran's Benefits website.
  • Develop and maintain positive and effective working relationships with staff, students, parents, faculty and external contacts.
  • Ensure compliance with college policies and procedures as well as state and federal regulations. 
  • Maintain professional growth and development through seminars, workshops and professional affiliations to be informed of updates and latest trends in field of expertise.
  • Conduct self in a professional manner. Work and interact effectively with colleagues, staff, students, administrators and others with various backgrounds.
  • Ensure no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of Safety Data Sheets (SDS), equipment, infection control, fire, disaster, safe lifting and body mechanics.
  • Perform other related duties and responsibilities as may be required. 
  • Strong desire to build and maintain positive relationships with colleagues and students.
  • Ability to problem solve and utilize sound judgment to make independent decisions. 
  • Perform actions that demonstrate fiscal accountability and practice within legal and ethical guidelines. 
  • Employ effective critical thinking skills and seek resources for direction when necessary. 
  • Comfortable using technology to reach students and increase efficiency.
  • Ability to communicate effectively orally and in writing, including the ability to engage in one-on-one conversation with students, parents and the general public, network with college partners, and present information to groups. 
  • Ability to organize multiple work priorities to ensure timely completion of objectives.
  • Provide a high level of customer service to students, faculty, staff, and the public, particularly during high volume periods and in challenging situations. 
  • Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college faculty, staff, and students.
  • Proficiency with Microsoft Excel, Word, Access, PowerPoint, and Outlook.
Work is sedentary in nature with frequent repetitive hand and wrist motions. Frequent use of computer and exposure to terminal screens in performing work assignments. Frequent need for oral and auditory communications. Occasionally kneel, stoop, crouch, crawl, reach, and lift up to 25 lbs. in an office environment. 

Basic work schedule is 7:30am to 4:30pm, Monday through Thursday and 7:30am to 2:00pm on Friday. Hours may be adjusted to meet the needs of the department. 
Minimum & Desirable Qualifications
At the time of application, all candidates must possess the following:
  • Associate's degree from a regionally accredited institution and one year of work experience in related field providing direct services to students, clients, or customers  OR Bachelor's degree and some work experience in related field.
  • Experience performing functions requiring accuracy and attention to detail. 
  • Experience using computers, spreadsheets, databases and word processing software to accomplish daily work. 
  • Experience working with or providing services to individuals from diverse academic, socioeconomic, cultural, disability, ethnic backgrounds.  
  • Bachelor's degree in a related field from a regionally accredited institution.
  • Previous experience working with VA education benefits, VA-ONCE veteran's software systems and/or military experience.
  • One year experience working in student financial aid in the Washington State Community and Technical College system.
  • Knowledge and understanding of state and federal financial aid programs and regulations.
  • Experience with SBCTC applications-Financial Aid Management System (FAM), Student Management System (SMS) and Financial Management System (FMS) cashiering software; U.S. Department of Education web based software-EDExpress, FAAccess; National Student Loan Data System software; Common Origination and Disbursement and Ed Connect..
  • Knowledge of Family Education Rights and Privacy Act (FERPA). Previous experience working with confidential records and/or information.
  • Bilingual English/Spanish, preferred.
  • Demonstrated bicultural experience.
Application Instructions
To qualify for consideration, applicants must meet required, minimum qualifications and submit a complete application packet by April 18, 2019 at 12:00pm. A complete application packet includes the following:
  • BBCC Online application.
  • Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
  • Comprehensive resume or CV.*
  • Response(s) to the questions found in the Supplemental Questions Tab above.* 
  • Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE:  All of the above items are required to ensure your consideration for this position. The items marked with an asterisk are required to included/uploaded with your online application prior to submission. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process. These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc. 
BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.
Persons hired will need to provide documentation verifying identity and employment authorization to work in the United States. 
Official transcripts will need to be provided to the college within the first thirty (30) days of employment.
In compliance with state and federal regulations, BBCC is committed to a safe and drug-free campus. Employees are expected to comply with BBCC's policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the policies page of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.
BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.
This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice. 

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Big Bend Community College
7662 Chanute Street, NE

Moses Lake, Washington, 98837