Entry Level Salesforce Administrator
OPPORTUNITY:
The Salesforce Administrator is part of our Information Services team that supports and develops applications for client tracking and reporting. This position is the liaison between management, Information Services Strategic Planning and Analysis, and te users of database application. The Salesforce Administrator troubleshoots and works with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies and/or procedures.
This position would be based out of our Bethesda, MD office.
RESPONSIBILITIES:
- Daily administration and support of Salesforce database including but not limited to managing request tickets, user setup, profiles, roles, permissions, customization of objects, fields, record types, page layouts and validations, workflow rules, and process builder flows.
- Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
- Develop, implement, and maintain integrations with other systems, tools and installed packages
- Develop and create customized reports and dashboards
- Using Salesforce data import and export tools to maintain data health and migrate data
- Create and document application requirements by working together with those involved in the development of program enhancements and changes, including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed
- Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
- Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
- Train new and existing users on how to use database applications
- Keep application users informed about system functionality and enhancements
- Provide application users with technical support
- Logging and tracking identified system problems through resolution
- Creating and maintaining documentation on processes, policies, applications configuration and help related materials for users as database applications are developed
- Assist programmer with the development of technical documentation of existing and future applications
- Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations.
ABOUT YOU:
- Understanding of relational databases and data integration tools
- Basic familiarity with SQL, Java, HTML, Java, Apex
- Basic familiarity with Marketing, Sales, and Client Service verticals
- Excellent communication and analytical skills
- Close attention to detail
- Ability to work independently, as well as part of a team, on multiple projects
REQUIREMENTS:
- Bachelor's degree or equivalent work/technical experience
- 1 to 2 years Salesforce experience, Salesforce certification, or experience with a CRM