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Network Administrator / Information Technology Manager


Summary

Initial duty station is selectee's home address (work-from-home position) until the opening of the Area Census Office in PENSACOLA, FLORIDA. At that time the employee will report to the ACO as their regular place of work.

ALL APPLICANTS MUST CURRENTLY RESIDE IN ONE OF THE FOLLOWING COUNTIES: ESCAMBIA, SANTA ROSA OR OKALOOSA.

Relocation WILL NOT be paid.


Responsibilities

  • Supervise office operations, supervisors, and clerks responsible for supporting various automation activities. 

  • As needed train or supervise others to train, office employees on software, hardware and automation operations.

  • Manage automation functions in the office; the first line-of-contact for all hardware, software, and telecommunication problems in the office, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment. Conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers.

  • Responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored.

  • Schedule and coordinate data entry operations for optimal use of workstations and print devices. Manage the property control system for Office Computing Equipment (OCE), Mobile Commuting Equipment (MCE) and peripherals. Coordinate printing activities and ensure that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages.
  • Travel Required
  • 50% or less - Position requires 25% local travel and 25% overnight travel
  • Supervisory status Promotion Potential
  • Yes 00
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  • Requirements
  • Conditions of Employment

  • U.S. citizen.

  • Suitability/background investigation for Federal employment

  • Must be 18 years or older to be hired.

  • Registered with Selective Service, if a male born after 12/31/59.

  • A supervisory trial period may be required.

  • This is a non-bargaining unit position.
  • Applicants must meet all qualification requirements by the closing date of this announcement.
  • Qualifications
  • Applicants must meet all qualification requirements by the closing date of this announcement.
  • Applicants are responsible for ensuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience or education.
  • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  • EXPERIENCE: Experience sought for these positions include experience supervising a technical support staff, training office employees on software, hardware and automation operations. Experience troubleshooting technical issues and evaluating, analyzing, coordinating automation operations. Experience working with various Microsoft, Apple, Cisco operating and administrative programs. Experience working with and supporting various office technologies and devices including telecommunications hardware such as router, switches, servers, mobile devices, laptops, IPads, Personal Computers, VOIP telecommunications systems and printers. Experience tracking property management, reporting and documenting lost, missing, stolen equipment. Experience scheduling and coordinating data entry operations. 
  • OR
  • EDUCATION: Bachelor's Degree plus 1 full year of graduate level education or Superior Academic Achievement with major study in computer science, information science, information system management, mathematics, statistics, operations research, engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
  • Education
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  • Additional information
  • The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures or be eligible for a non-competitive appointment.

  • VRA 

  • 30% or more disabled veteran

  • Persons with disabilities
  • The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office at (301) 763-4060. The decision on granting reasonable accommodation will be on a case-by-case basis.
  • Close
  • How You Will Be Evaluated
  • You will be evaluated for this job based on how well you meet the qualifications above.
  • Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "gold," "silver," and "bronze." Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.
  • How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).
  • The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response.
  • The following competencies are desirable at the full performance level of this position AD-00

  • Ability to supervise, train, assign work, set priorities, coordinate, plan and oversee subordinate staff.

  • Skill in troubleshooting technical issues and evaluating, analyzing, and coordinating automation operations.

  • Knowledge of various programs such as: Windows 10, Microsoft Office Suite, and iOS.         

  • Ability to lead all OCE, MCE, and automation support efforts and coordinate resources to support all office data entry and related automation activities.
  • For more information on category rating, please go to: Category Rating
  • We recommend that you preview the online questions for this announcement before you start the application process.
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  • Background checks and security clearance
  • Security clearance       Drug test required
  • Other        No
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  • How to Apply:
  • TO BE CONSIDERED for the position YOU MUST APPLY ONLINE!! Click link or copy & paste the URL link below into a new browser:


  • To insure that qualifications are met, it is important that all experiences related to this job are reflected on your resume.
  • Your complete application, including required documents, must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. To apply online you must complete and submit an application by accessing the USAJOBS website. To begin click the "Apply" button and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. After registering in your USAJOBS account and clicking "Submit," you will automatically transition to the Department of Commerce's specific site where you will complete your application. You must click "Submit" at the end of the application process to send your application for consideration. To return to your saved application, log in to your USAJOBS account and click on "Applications." Click on the position title and then select "Update Application." 
  • Next steps
  • You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website and clicking on "Applications." The status will be visible next to the corresponding positions.
  • The four points of notification are:
  • * Application Received or Application Incomplete
  • * Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met
  • * Referred or Not Referred
  • * Selected or Not Selected
  • By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work or you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation. You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).