Office Collections Officer (GEAR)
Must apply online: https://www.governmentjobs.com/careers/sc/jobs/2352533/office-collections-officer-gear
Job Responsibilities
GEAR Office Collections Officers perform collection of debts and enforcement of tax laws for the SCDOR with a focus on security and the protection of taxpayer information. Duties will include:
- Generate and answer telephone calls and correspondence for GEAR in addition to answering general questions including, but not limited to, Sales & Use, Withholding, Individual Income, Miscellaneous and Corporate within SCDOR customer service guidelines.
- Manage GEAR work items by using DOR computer systems to manage levies.
- Conduct research of GEAR accounts by using DOR computer systems to identify mismatched payments, determine liabilities, and issue appropriate correspondence.
- Use system to locate and update information.
- Negotiate and process payment plan requests.
- Develop, update, review and train new hires on section procedures.
- Make suggestions and/or recommendations to improve existing practices or processes.
Office Collection Officers are assigned to the GEAR section as one of the 4 rotational assignments as they progress through the 4 levels of the plan.
Minimum and Additional Requirements
- A bachelor's degree in a business related field; or
- An associate's degree in a business related field and two (2) years of relevant work experience
Academic degrees must be from an accredited institution of higher learning.
Preferred Qualifications
- A bachelor's degree, tax experience, customer service, and/or collections experience are highly preferred.
- Must be able to deal independently with the public/customers in situations which may be controversial.
- Must be able to use customer service skills in line with SCDOR standards in assisting taxpayers and fellow employees in all forms of communication providing professional courteous service.
- Ability to schedule work assignments, make personal contact with taxpayers/customers, and prioritize accounts in collection status for case management.
- Ability to control emotions and maintain consistent performance under pressure.
- Must project professional demeanor and appearance, and promote the team concept to support SCDOR values, goals and mission statements.
Additional Comments
- SCDOR employees are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check to include fingerprinting.
- It is the policy of the SCDOR to provide equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.