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Systems Analyst (Technical Support, Software Assurance Testing & Customer Success)

Founded in 1999, ZL Technologies has proven itself as the specialized provider of electronic content archiving software for the most demanding large enterprise environments. The award-winning ZL Unified ArchiveĀ® addresses E-Discovery, compliance, records management and storage optimization.

Customers are the core drivers of ZL product development. Responsibilities include working with ZL customers to resolve any challenges that arise from use of the software; proactively engaging customers in training sessions; conducting quality assurance testing with the product; putting in effort to ensure customer success; finding innovative ways for current ZL customers to improve their experience and achieve best practices within their organization.

Typical responsibilities:

  • Stress-testing the product before software releases are made available to customers
  • Proactively communicating with customers to ensure the product is exceeding requirements
  • Training customers on how to effectively use both basic and advanced features of the product
  • Escalating any technical bugs or issues reported by customers to the proper parties