Front Desk Representative/Hospitality Internship-Summer 2019

Job Description: Hotel/Motel Front Desk -Hospitality Internship

Non-Exempt: Hourly worker and Seasonal Summer Worker Position Summary: Be familiar with Medora to respond positively to guest questions and concerns; present guests with all the information they need to enjoy Medora to the fullest.

Essential Job Functions: • Check in and out guests is the primary job function of this position • Be available to handle requests as they come in, such as retrieving extra towels, running cots, showing guests how to use air conditioning and heating. • Handle guest issues as they arise. • Be able to work in a hotel/motel front desk position. • Throughout shifts be able to make reservations for motels, golf, and a number of other TRMF events. • Be able to make and answer telephone calls. • Able to adjust to changes. • Must be able to work with others • Be able to work morning and evening shifts.

Interns will work closely with managers to learn more about hospitality and hotel operations.

Other Responsibilities: • Other duties assigned by the Lodging Manager.

ADA Requirements • Continuously o Standing o Walking o Talking o Hearing o Visual acuity to determine accuracy, neatness and thoroughness of work assigned, close proximity use of computer software and determine safety of workplace surroundings for themselves and guests. • Frequently o Bending Over o Balancing o Repetitive use of hands and or arms • Occasionally o Sitting o Climbing o Grasping o Lifting up to 50 pounds o Carrying up to 50 pounds o Lifting or Carrying 50- 100 pounds. • Environmental Conditions o Continuously working inside. o Continuously working with others o Occasionally working alone.

Qualifications and Education Requirements:

• Possessing a valid driver’s license preferred, but not required. • Must have excellent computer/typing skills to ensure quick and efficient customer service for our guests.

Supervision: • Reports to the Lodging Manager. • This is not a supervisory role.

*Please note that this job description is meant to give a basic understanding of the position and does not