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Under immediate supervision, the 2604 Food Service Worker performs a wide variety of manual work involved in the storage, preparation and serving of food in an institutional kitchen or dining area and keeps kitchens, dining rooms and associated equipment in a clean, orderly and sanitary condition.

NATURE OF POSITIONS: Positions may be located throughout the City and County of San Francisco but are primarily located at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), Laguna Honda Hospital and Rehabilitation Center (LHH), and the Juvenile Probation Department (JUV). ZSFG, LHH and JUV operate on a twenty-four (24) hours, seven days per week basis. Some positions may require working evening, night, weekend and holiday shifts.


  • Sets up food items for service by reading steamtable diagrams and menus; transports food items from cooking areas, placing appropriate items on patient tray line or cafeteria; and maintains daily supply of serving utensils & items needed for service.
  • Assembles patient's meals by reading menus which indicate dietary requirements and selects appropriate food items for delivery.
  • Pre-prepares foods such as: vegetables, fruits and cold meats by shredding, slicing, dicing and washing.
  • Assists in the preparation of food products by measuring and weighing appropriate amounts of ingredients called for by the recipe; utilizing scales and measuring tools; and converting measurements as needed; assists cooks in basic food preparation by cooking grilled items; panning up food; and prepping food items.
  • Answers customers' questions, and provides information on procedures or policies, contributes positively to the patient care experience.
  • Operates commercial kitchen equipment manually such as: blenders, knives, peelers, toaster, stoves, ovens, dish machines, mixers, buffalo choppers, high vertical choppers, grinders and other equipment in the preparation of foods.
  • Lifts 50 - 60 lbs. of foods in bulk such as: flour, sugar, beans, potatoes, etc., and transports to storage area. Lifts hot trays or pans of 40 lbs. with prepared foods to the tray line to prepare patients food tray.
  • Cashiers and handles cash by verifying cash register drawer; keys in appropriate charges for each item of each customer; makes change accurately; verifies valid meal tickets and meal passes; and counts cash register sales and cash after each meal period to reconcile totals.
  • Serves food using designated portion control utensils by properly selecting appropriate equipment/utensils in serving food during meal periods and fulfilling patient meal requests and portions.
  • Receives, stores and issues food & supply items according to invoices, requisitions, and other guides by verifying quality and quantity of all items received and issued; works in locations such as the freezer, refrigerator, dry storage, chemical storage, and loading docks areas using a pallet jacks, hand trucks, and/or flatbed carts.
  • Maintains department sanitation by washing and sanitizing pots and pans, griddle, steam kettles, ovens, hoods, drains, carts, etc.; sweeping and mopping floors; vacuuming carpets; wiping walls; and disposing of garbage, etc. All of the activities above may utilize chemicals (potentially hazardous).
  • Cleans dishes and trays by removing and disposing of food and other waste; sorting and placing dishes, utensils and trays on racks; and sanitizing dish & cooking wares through the dishwasher machine. Working condition is hot and steamy. Water temperature can range from 140 °F to 190 °F.
The 2604 Food Service Worker also performs other related duties as assigned.

Minimum Qualifications: (Must Meet to be Considered)

  1. Possession of a high school diploma or equivalent; AND
  2. Possession of six (6) months (equivalent to 1,000 hours) of food handling experience in the food service industry as a food service worker, kitchen helper, waiter, busboy, or similar position.

Substitution: Completion of twelve (12) semester units or equivalent credits in Food Service, Culinary Arts, Dietetics and/or Nutrition can substitute for the experience as described above.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Possible Special Conditions (some positions may require the following):
  1. Possession of a valid CA driver’s license.
  2. Applicable only to positions at Juvenile Probation: Prior to appointment, candidates will be fingerprinted and their background and judicial records will be reviewed to determine suitability for employment in a law enforcement setting. Personal history and employment records must indicate personal responsibility, honest and reliability on the part of the candidate. The personal history and employment record must be such as to demonstrate the suitability and acceptability of the candidate for service in the municipal government; personal history or employment records deemed unsatisfactory or unacceptable for the position will be cause for disqualification. Reasons for rejection may include: Felony convictions, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, or other relevant factors.