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Job Duties:

The IT Service Desk Intern will perform the following duties:
  • Assist users with various hardware and software related issues. 
  • Provide the ultimate professionalism and customer service to all users.
  • Respond to telephone calls and email requests for technical support.
  • Document, track, and monitor all problems to ensure a timely resolution.

Required Qualifications:                           

 

·        Degree program(s) / Current Status: Senior level or undergraduate pursuing a degree in Information Technology or a related field. Recent graduates may also apply.

·         Cumulative GPA: 3.0 preferred; 2.8 minimum cumulative GPA.

·        Relevant Experience:  Customer service experience is preferred. Technical work experience is a plus.

Other Qualifications:

  • Must have working knowledge of Microsoft Office suite (Word, Excel, and PowerPoint). Knowledge of Microsoft Access is a plus.
  • Must demonstrate effective oral and written communication abilities.
  • Must be able to think analytically and present ideas professionally.
  • Self-motivated, adaptable to a changing work environment and team-oriented.
  • Must maintain complete confidentiality of information encountered.
  • Current students must be able to work 15-20 hours per week during their Spring and Fall semesters and 30 – 40 hours per week during the Summer. Recent graduates must be able to work 30 - 40 hours per week year round.
  • Must be able to commute to/provide your own housing in Baton Rouge, LA.